Dealer Finance Delighting Dealers by Richard Smithson

When it comes to dealer finance the perceived wisdom has always been that a quick response is imperative to help close a sale quickly (especially if it is an acceptance). Carlyle Finance has delivered for all of its dealers – from the very largest national account retailer groups, through car supermarkets and independent retailers †providing a fast, consistent service right across the country, 7 days a week.

Through the credit crunch, consumers have found it increasingly hard to get the funds they required to finalise a car purchase from personal loan providers. Loan availability has been limited and inevitably underwriting has been much stricter; – this gives motor dealers an opportunity to offer dealer finance, but only if finance partners could help. Whilst dealer finance companies have not been immune from the recessionary pressures in the case of Carlyle Finance, sales have grown significantly and service has been a key part of this success.

A long term investment in technology and a high quality, experienced team has helped more dealers to close more deals, more quickly. Further funds have already been committed to the next phase of dealer technology, but in the meantime class leading results speak for themselves:

Service Standards

- Decisions through Carlyle Finance’s Nexus technology over the last 3 months averaged 16 minutes. The majority of all proposals were auto decisioned ensuring that the dealer can act quickly, but marginal cases are referred to a â€deal making’ team to be reviewed and given every chance of an acceptance †a personal touch dealers appreciate even if it does slow down a final decision and impact the overall â€speed of response’.

- Payout times have averaged 34 minutes over the last 3 months.

- Overall underwriting times over the last 3 months averaged 18 minutes.

Dealer survey data

Dealer satisfaction with Carlyle Finance remains astonishingly high based upon the latest dealer survey results undertaken in March:

- 9.35 out of 10 for feeling satisfied with the support they were receiving from their Account Managers.

- 9.33 out of 10 for feeling their Account Managers added value to their business.

- 9.28 out of 10 for ensuring a timely and effective service.

CEO Mark Standish reflects; â€We are a dealer finance company, it is all we do. Through the recession our dealer dedicated stance has stood us in good stead and we have been able to stand side by side with our dealer customers to help them come through a very difficult period; speed and innovation have been vital and in this respect quality technology has been imperative. Technology has ensured that we have been able to quickly scale up our operations support and offer a fast and consistent service. When sales have been hard to come by, a capacity to get a quick decision has probably never been more important †we have deliveredâ€.

Carlyle Finance, Ground Floor, Lambourne House, Lambourne Crescent, Cardiff Business Park, Llanishen, Cardiff, CF14 5GL. Carlyle Finance is a division of FirstRand Bank Limited (London Branch), a branch of FirstRand Bank Limited. More information motor finance, carlylefinance, dealer finance visit http://carlylefinance.com

Article Source: http://www.earticlesonline.com/Article/Dealer-Finance-Delighting-Dealers/764268

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